Phone Conversation
Making Contact:
Hello / Good morning / Good afternoon ...
•This is John Brown speaking
•Could I speak to ......... please?
•I'd like to speak to ..... .....
•I'm trying to contact ..........
•This is John Brown speaking
•Could I speak to ......... please?
•I'd like to speak to ..... .....
•I'm trying to contact ..........
Asking for Name or Information
• Who's calling please?
• Who's speaking?
• Where are you calling from?
• Are you sure you have the right number / name?
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